F.A.Q
STORTION Support
Frequently Asked Questions
Clear answers for studio sessions, bookings, beats, payments, contracts, invoices, and customer support at STORTION Studios.
How do I book a studio session?
Go to the booking page, sign in or create an account, choose the service you need, and complete the booking flow. Your appointment is confirmed when the required booking steps and payment are completed.
Do I need an account to book?
Yes. The booking portal uses an account flow so customers can manage appointments securely and so invoices and signed contracts can be connected to the right customer account.
Where can I buy beats for my session?
You can browse the STORTION beat catalog on the Audio Production Agency page. Beats are sold through BeatStars, so you can listen, choose a production, pay securely, and prepare before arriving at the studio.
Do I need to sign a studio contract?
Yes. Customers should sign the STORTION studio agreement before the session. The contract confirms the booking details, studio rules, policies, and customer acceptance.
Where do I find my signed contract and invoices?
Signed contracts and invoices are connected to the customer account whenever possible. Log in to your account with the same email used for the booking or order.
Can I get a refund after booking?
Studio bookings reserve time, staff, and resources. Paid bookings are generally non-refundable unless STORTION cancels or applicable law requires otherwise. Always read the Refund Policy before booking.
Can I reschedule my session?
You can request rescheduling at least 48 hours before the booked session. Rescheduling depends on availability and must be confirmed by STORTION.
What happens if I arrive late?
Late arrival does not automatically extend your session. The booked time slot remains the booked time slot unless STORTION confirms otherwise.
Is VAT added at checkout?
Yes. Dutch VAT is configured at 21 percent and is shown at checkout where applicable. The final total is shown before payment.
How long does customer support take?
STORTION aims to respond within three business days. During busy periods, response times may be slightly longer.
Which email should I use?
For customer service, order, or booking questions, email customerservice@stortion.nl. For studio inquiries, collaborations, and direct studio questions, email info@stortion.nl.
Can I contact STORTION on social media?
Yes. You can reach or follow STORTION Studios on Instagram at instagram.com/stortionstudios and TikTok at tiktok.com/@stortionstudios.