Refund Policy

Last updated: 12 July 2026

Short version: physical products may be returned under the product return rules. Studio bookings, recording sessions, production services, mixing/mastering services, and reserved time slots are final after confirmation, with rescheduling possible only under the rules below.

1. Studio bookings and services

All payments for studio bookings, recording sessions, production services, mixing/mastering, listening sessions, creative services, and other reserved service appointments are non-refundable after confirmation.
A booking reserves a specific date, time, room, staff availability, and studio capacity exclusively for the customer.
Customers may request one reschedule at least 48 hours before the session. Rescheduling depends on availability and must be confirmed by STORTION in writing.
Late cancellations, same-day cancellations, and no-shows are not credited or refunded.
Late arrival does not extend the booked session. The session still ends at the scheduled end time unless STORTION confirms otherwise.
If STORTION cancels the service because of illness, emergency, technical failure, unsafe conditions, or other circumstances on STORTION’s side, STORTION may offer a replacement date or refund the affected service.

2. Consumer rights and withdrawal

Mandatory consumer rights under Dutch or EU law remain unaffected. If a customer books a service to take place within any statutory withdrawal period, the customer requests and agrees that STORTION may reserve capacity and begin performance of the service before that period ends. Once the service has been fully performed, cancellation rights may be lost where allowed by law.

3. Physical products

For clothing and other physical products, customers may request a return within 14 days after receipt, provided the item is unused, undamaged, complete, and in its original packaging. Some items, including discounted products, custom products, gift cards, and digital products, may be excluded where allowed by law and where clearly stated.

4. Refund processing for approved product returns

After STORTION receives and inspects a returned product, STORTION will confirm whether the return is approved or rejected.
Approved refunds are sent to the original payment method. Processing by banks and payment providers may take several business days.
Shipping costs are non-refundable unless the law requires otherwise or the return is caused by a mistake from STORTION.
The customer is responsible for return shipping costs and for using a safe shipping method with tracking.

5. Damaged or incorrect products

If a physical product arrives damaged or incorrect, contact customerservice@stortion.eu as soon as possible with the order number and photos. STORTION will review the issue and offer a suitable solution where required.

6. Contact

For refund questions, contact customerservice@stortion.eu or info@stortion.nl.